Product Owner - R01572638

India·BangaloreEmployeemid

Product ManagementProduct Manager

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Quick Summary

Key Responsibilities

Lead root cause analysis for critical and recurring Salesforce CPQ incidents,

Technical Tools

Product ManagementProduct Manager

Product Owner

Experience Range: With at least 5 to 8 years of experience in CPQ product ownership, business analysis, or enterprise application delivery, including substantial hands-on expertise with Salesforce CPQ solutions Key Responsibilities:

Lead root cause analysis for critical and recurring Salesforce CPQ incidents, ensuring resolution and implementing preventive measures to reduce future occurrences

Prioritize and manage the CPQ product backlog, driving enhancements and process improvements based on business value, customer impact, and technical dependencies

Engage with business stakeholders to gather requirements, assess impact, and translate needs into actionable product requirements, user stories, and acceptance criteria

Investigate CPQ issues across product configuration, pricing, discounting, quoting, approvals, and downstream processes to identify and address underlying business and technical challenges

Collaborate with technical teams to validate root causes, review proposed solutions, and implement corrective actions for recurring production incidents

Coordinate with development, QA, architecture, integration, and support teams to ensure timely resolution and successful deployment of CPQ enhancements

Define, monitor, and report KPIs related to CPQ incidents, recurring defects, resolution times, and product stability to stakeholders

Maintain up-to-date product documentation, process flows, RCA reports, and business requirements to support continuous improvement and compliance

Required Skills:

Salesforce CPQ Custom Scripts

Salesforce CPQ Multi-Dimensional Quoting

Salesforce CPQ Advanced Approvals

Salesforce CPQ Quote Templates

Salesforce CPQ Contracts & Renewals

Root Cause Analysis methodologies in Salesforce CPQ

Incident and problem management tools for Salesforce CPQ

CRM, ERP, and billing system integration using Salesforce CPQ APIs

Preferred Skills:

Experience with Salesforce CPQ platform administration

Experience with Oracle CPQ or SAP CPQ platforms

Knowledge of Agile/Scrum methodologies and tools such as Jira or Azure DevOps

Familiarity with data analysis and SQL

Understanding of technical architecture and system integrations

Desired Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, or Business Administration

Certified Salesforce CPQ Specialist

Certified Scrum Product Owner (CSPO) or equivalent Agile certification

Additional Information: CPQ RCA Product Owner role focused on root cause analysis, incident management, and continuous improvement within Salesforce CPQ environments.