Software Development Lead - R01567293

India·BangaloreEmployeelead

OtherDevelopment

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Quick Summary

Key Responsibilities

Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service,

Requirements Summary

Bachelor's degree in Computer Science, Information Technology, or a closely related discipline Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Developer I

Technical Tools

OtherDevelopment

Software Development Lead

Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:

Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence

Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones

Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation

Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores

Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics

Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems

Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability

Required Skills:

Salesforce Service Cloud Case Management

Salesforce Service Cloud Digital Engagement

Salesforce Service Cloud Field Service

Salesforce Service Cloud Self Service configuration

Apex programming

Lightning Web Components (LWC)

Salesforce Flows