Director of Analytics & RevOps

Brio Water Technology is seeking a Director of Analytics & Revenue Operations to lead ecommerce operations, commercial analytics, digital shelf execution, and retailer account operations across Amazon, Walmart, Home Depot, and other key retail channels.

• →Own ecommerce and commercial reporting across Amazon, Walmart, Home Depot, and other retail channels.
• →Build and maintain dashboards, reporting cadence, KPI tracking, and data quality across ecommerce platforms.
• →Manage and improve retailer operations across Amazon Vendor Central, Walmart Retail Link, Home Depot Supplier Hub, and other retailer portals.
• →Oversee digital shelf execution, including listing health, content quality, item setup, account health, and product performance.
• →Own account operational mechanics including purchase orders, deductions, Amazon chargebacks, shortages, co-op billing, and retailer compliance.
• →Support Ship to Amazon workflows and related operational processes.
• →Partner with Operations, Supply Chain, Finance, Sales, and Ecommerce teams to resolve operational issues and improve execution.
• →Support demand forecasting, inventory planning, promotional planning, and S&OP through data and marketplace insights.
• →Partner with Finance on trade fund reporting, accruals, deductions, chargebacks, and P&L accuracy.
• →Support and improve ecommerce system integrations and workflows, including Mulesoft or similar integration platforms.
• →Identify trends, risks, and opportunities across retailer performance, inventory flow, compliance, deductions, and operational execution.
• →Present weekly commercial reporting and operational updates to ecommerce leadership.
• →Lead and develop team members across ecommerce analytics, digital shelf, account operations, and promotional/trade support.

• 7+ years of experience in ecommerce operations, revenue operations, marketplace operations, commercial analytics, or retail account operations.
• Industry experience in retail, wholesale, manufacturing, CPG, consumer products, home goods, appliances, or ecommerce strongly preferred.
• Strong hands-on experience with Amazon Vendor Central required.
• Experience with Walmart Retail Link, Home Depot Supplier Hub, Walmart Supplier Center, Shopify, or similar retailer portals strongly preferred.
• Experience managing Amazon chargebacks, shortages, deductions, co-op billing, trade funds, account compliance, or retailer disputes.
• Experience with Ship to Amazon workflows or Amazon operational processes strongly preferred.
• Experience with Mulesoft, EDI, ERP integrations, or ecommerce system connectivity preferred.
• Strong understanding of ecommerce and marketplace KPIs, including revenue, margin, sell-through, listing health, fill rate, inventory flow, chargebacks, deductions, and account compliance.
• Advanced Excel or Google Sheets skills required; BI tools such as Power BI, Tableau, Looker, or similar preferred.
• Proven ability to work cross-functionally with Ecommerce, Sales, Finance, Supply Chain, Operations, and Product teams.
• Strong communication skills with the ability to turn operational data into clear business recommendations.
• Bachelor’s degree required; business, analytics, operations, finance, or related field preferred.