Business Performance Support Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. The Role: Business Performance Support Manager ensures effective analysis of data and effective coordination of functional teams in support of optimal business performance. The role works with Sales, Marketing, Operations, Financial Planning and Analysis, Pricing and other teams to ensure their respective contributions and performance are aligned and optimised, risks are effectively identified and mitigated, and business targets are met or exceeded. Accountabilities: Commercial and Financial Management * Reviews and analyses expenditure on a continuous basis, ensuring target KPIs are met and efficiency is optimised. * Uses data to analyse financial performance, identifying risks and mitigations and proactively suggesting improvements to processes and strategies in support of optimal business results. * Provides data-driven input to inform commercial strategy and business planning. * Supports the Head of Market in developing the country business growth strategy across the Learning and Assessment business portfolio, including writing business cases, developing detailed expansion plans and ensuring centre / venue expansion projects are delivered successfully. Analysis and Reporting * Uses management and market information to make recommendations on improvements to ways of working that enhance efficiency and revenue growth. * Works closely with global teams to ensure the profitability of products and services, including ensuring fee positioning best supports achievement of strategic market objectives and optimal business results. . * Partners with relevant functional team leads to produce income forecasts and optimise the B2C sales pipeline. * Analyses and reports on variances against business plans, suggesting adjustments and corrective actions as appropriate based on data and evidence. Market & Customer Intelligence * Collates and presents market, customer and business performance insights to inform marketing strategy and plans. * Compiles market intelligence reports, including competition, pricing, SWOT and PESTLE analysis to support the identification of opportunities. Relationship and Stakeholder management * Works closely with key internal stakeholders, including Global Pricing, Proposition and B2O Commercial as well as global and local financial and procurement colleagues to ensure decisions support improved business performance. Risk and Compliance * Assesses a range of risks into business delivery and ensures appropriate contingency plans are in place. * Investigates any reported instances of non-compliance with corporate risk management policies and takes appropriate remedial action. Role Specific Knowledge and Experience: Essential: * Experience of managing commercial risk * Experience of managing legal and operational compliance * Business management experience, including understanding drivers of growth and interpretation of financial and resource data to inform business decisions. * Experience using customer insights and data to enhance business performance. Desirable: * Experience of working in international and multi-cultural organisations. Role Specific Skills: * Strategic Business Management * Communicating and influencing * Developing Business * Commercial analysis and reporting * Market Analysis * Change Management (desirable) Certification and Professional Qualifications: Management accountancy qualification (desirable) Language Requirements: The working language of the British Council is English. English to CEFR level C1 or higher. Spanish to CEFR level B2 or higher. Closing Date: Applications will close at 23:59 UK time (16:59 pm Mexico city/19:59 pm Brazil (Sao Paulo) on Monday, 15th Jun 2026 Important Information: * Business unit: English & Exams * Pay Band: 7-F * Salary Range: 48,856.00-54,963.00 Mexican Peso * Location: Mexico/Brazil * Contract Type: Indefinite (Permanent) * Proof of Identity requirements/right to work in country: Candidates should ensure they have the legal right to live and work in the country where the role is based. Visa sponsorship and relocation assistance are not provided Requirements: The British Council currently adopts a hybrid working policy, subject to approval by line management and consistently with the requirements and constraints of individual roles. More information relating to specific roles can be provided at the interview stage. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org