Customer Service and Sales Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. The British Council is seeking a highly professional and customer-focused Customer Service and Sales Officer to join its Customer Management team. This role plays a key part in delivering an outstanding customer experience while supporting the organisation’s English and Examinations business objectives. Acting as an ambassador for the British Council, the post holder is responsible for providing accurate information and high-quality service to customers and students across multiple channels. The role involves guiding customers throughout their journey, from initial enquiry through to registration, ensuring a consistent and seamless experience aligned with corporate standards and global customer service strategy. In addition, the role contributes to achieving agreed sales and conversion targets by proactively engaging with prospective customers, understanding their needs, and promoting relevant products and services. The post holder will maintain strong relationships with customers, utilise CRM systems effectively, and support business growth through informed and professional interactions. Working collaboratively with internal stakeholders, the Customer Service and Sales Officer will support the delivery of teaching and examinations services, ensure accurate data management, and uphold the highest standards of compliance, safeguarding and financial processes. The role requires the ability to manage competing priorities in a fast-paced environment while maintaining attention to detail and service excellence. The ideal candidate will demonstrate strong communication and organisational skills, a results-oriented mindset, and a commitment to delivering high-quality customer service within a target-driven environment. This is an excellent opportunity to contribute to a purpose-led organisation that builds connections, understanding and trust through education and cultural relations. ### Further information Contract Type – one year fixed term contract Pay Band \- 4/H Salary \- 16,667 EGP Job type – Full-time Location – Agouza Office, Cairo, Egypt Closing Date – Monday, 3rd of August 2026 --- A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org