Delivery Network Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role Purpose The purpose of this role is to support the effective day-to-day delivery of teaching operations at a local level by coordinating key administrative processes and ensuring operational continuity. The role supports delivery readiness, safeguarding compliance, and serves as a key link between teaching and operational teams. It contributes to the smooth running of classes, supports the timely resolution of operational issues, and ensures accurate communication and documentation across stakeholders to deliver a high-quality learning experience. Main Accountabilities Support the effective delivery of teaching operations by providing high-quality administrative, customer service, and logistical support. This includes managing student registration, re-registration and customer care processes in line with corporate policies, maintaining accurate customer and financial records, preparing routine documentation and reports, and supporting internal and external activities to ensure smooth and efficient delivery. The role also contributes to process improvement through basic data analysis and review of operational information. Provide a positive customer experience by acting as a point of contact for enquiries, responding promptly and escalating more complex issues where appropriate. Proactively communicate and collaborate with teaching and operational teams to coordinate activities, resolve issues, and minimise the impact of complaints, resourcing challenges, logistical disruptions, or technical problems on teaching delivery and customer satisfaction. Ensure compliance with relevant risk management and safeguarding requirements, including child protection, security, financial controls and data handling standards, escalating any instances of non-compliance when necessary. Monitor and manage small-scale resources to ensure equipment and materials are available when required, while planning and prioritising workload effectively and coordinating colleagues or external suppliers to deliver tasks to agreed quality and time standards. Skills & Qualifications * Proven experience in a customer focused environment. * Written and verbal proficiency in English is essential, as British Council systems and global processes are conducted in English. * Operational Management skills * Process Improvement skills * Strong Communication and Stakeholder Management skills Important Information * Job Grade: 4/H * Location: Bulgaria - Sofia * Gross Monthly Salary: the starting salary for PB4 is EUR 1059 * Closing Date: 25 July 2026 This role is only open for candidates who have the legal right to live and work in the job location A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org