Teaching Operations Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 6 Country/Location: Noida, India Department: GSS English & Exams (English Operations) Contract Type: Fixed term contract Contract Duration: 1 year Closing Date: 27 Aug 2026 Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. There is no hybrid work arrangement for this position and it requires working onsite five days a week. Role Description/Purpose The Teaching Operations Manager will play a pivotal role in shaping the future of English Online by analysing student booking patterns to optimise teaching schedules while balancing customer needs with cost efficiency. The role is responsible for planning and deploying English Online's teaching resources, ensuring their effective utilisation across a range of products and projects. By monitoring and evaluating projects, using quantitative data to meet client requirements, and collaborating with the Teaching Excellence Team, the post holder will support accurate data reporting and ensure compliance with service level agreements. In addition, the Teaching Operations Manager will lead the recruitment, selection, and onboarding of new English Online teachers, supporting academic quality, compliance with British Council policies, and the successful growth of the English Online business. Role Accountabilities As a Teaching Operations Manager, you will be responsible for the end-to-end planning and delivery of teaching operations for English Online. This includes managing teacher resourcing, timetabling, capacity planning, and service delivery to ensure operational targets and service level agreements are consistently achieved. You will work closely with internal teams, including Sales and Customer Service, Corporate Partnerships, Teaching Excellence, and Tech/Product, to forecast demand, improve operational processes, and enhance the quality of teaching delivery. Using data and insights, you will monitor performance, support business improvements, report on key operational metrics, and ensure the accurate management of teaching schedules and student booking data. The role also includes leading a Teaching Delivery Coordinator, communicating operational updates to teachers, and ensuring all activities are delivered in line with British Council policies, compliance requirements, and corporate risk management standards. Essential Qualifications & Experience and Skills * Experience in operations management with responsibility for service delivery and resource planning. * Experience managing costs and operational budgets. * Experience driving business process improvements using data and insights. * Experience managing or supporting hourly-paid and/or non-permanent worker. * Advanced Microsoft Excel skills. Strong analytical and problem-solving skills with the ability to interpret data and identify trends. * Excellent communication and stakeholder management skills. * Experience identifying opportunities to improve business processes through technology. * Experience identifying operational risks and implementing appropriate mitigation measures.. Further Information Right to Work: Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. India (OCI) Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit. Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org