Site Manager

• Lead a local operation: Manage daily site operations, employees, subcontractor crews, scheduling, and service expectations.
• Work with an established company: CFI has been an Authorized Service Provider for The Home Depot since 1998.
• High-volume environment: Support installation operations for flooring projects across the Grand Rapids market.
• Regional impact: This role is based in Grand Rapids and may also support Kalamazoo as needed.
• Strong benefits package: PTO, paid holidays, 401(k) with employer match, health, dental, vision, and additional insurance options.
• Growth-focused leadership role: Report directly to a Regional Manager and take ownership of site performance, customer outcomes, and operational goals.

As the Site Manager, your day-to-day responsibilities will include:

• Overseeing daily operations for the Grand Rapids flooring site.
• Managing employees, including training, payroll, performance management, and day-to-day support.
• Coordinating installer crews, capacity planning, badging, crew supervision, and weekly payroll.
• Monitoring customer issues, installation timelines, scheduling, inbound orders, and service expectations.
• Resolving issues quickly when possible, and escalating to the proper team member when needed.
• Tracking key operational metrics tied to organizational goals and customer satisfaction.
• Conducting audits to ensure service expectations are being met, including inbound and outbound call management.
• Ensuring orders are processed in a timely manner and schedules are set to company expectations.
• Leading monthly or quarterly meetings to review goals, performance, and improvement opportunities.
• Overseeing warehouse operations, including inventory accountability, monthly counts, receiving, recycling, trash, organization, and cleanliness.
• Ensuring company fleet vehicles remain compliant with maintenance, fuel usage, and operational requirements.
• Managing site expenses and supporting P&L operational goals.
• Taking on additional operational responsibilities as needed by the company.

• 3 to 5 years of site operations, warehouse, supply chain, field service, installation, or similar operational leadership experience.
• Experience managing employees, crews, vendors, subcontractors, or field teams.
• Strong ability to manage multiple projects and priorities in a fast-paced environment.
• Proven track record leading effective teams and holding people accountable.
• Strong communication skills with employees, customers, crews, internal teams, and leadership.
• Comfortable using Microsoft Office, scheduling systems, CRM tools, project management systems, and online applications.
• Big box retail, flooring, home improvement, warehouse, or supply chain experience is helpful, but not required.
• Valid, unrestricted driver’s license.

• Full-time, in-person role based in Grand Rapids, MI.
• May provide regional support to Kalamazoo as needed.
• Local travel may be required for site, crew, customer, or operational needs.
• Reports directly to a Regional Manager.

• Salary range of $50,000 to $75,000, based on experience.
• Paid time off and paid holidays.
• 401(k) with employer match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability.
• Accident policy.
• Cancer policy.
• Supplemental life insurance.

• Pre-employment drug screen.
• Background check.
• Valid, unrestricted driver’s license.
• Driving record review may be required.

Bronwick helps people find the best jobs in the stone, flooring, and construction trades. We work directly with hiring managers, keep the process straightforward, and communicate clearly from start to finish. Apply now to get started.