Implementation Delivery Lead- Evive

The Implementation Delivery Lead is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class benefits administration software and services. This role provides leadership throughout the implementation process by serving as a technical expert, managing client expectations, and ensuring that all implementation workstreams are executed accurately and on time.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client & Project Leadership
• Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation process.
• Serve as the Evive by bswift configuration and data expert to guide clients and vendors on claims data requirements for system configuration and how the data interacts with the Evive experience
• Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates.
• Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals.
• Research and recommend system enhancements based on client needs and vendor data sets to assist with developing future Evive personalization campaigns alongside Product Managers and Developers.
• Work closely with cross-functional teams to ensure timely and effective delivery of all services to bswift and standalone Evive clients.
• Stay current on industry trends and recommend enhancements to bswift’s client service approaches and Evive by bswift products as needed.
• Identify project risks and escalate appropriately to the Implementation Lead.

Implementation Workstream Ownership
Own multiple areas of an implementation, including but not limited to:
• System configuration, testing, and auditing
• COBRA and Direct Bill setup management
• Communications
• Vendor integrations
• Data conversion
• Payroll
• Coordination with internal COEs and other implementation and ongoing teams
• Evive by bswift configuration and test user attribution
• Evive claims ingestion pipeline
• Secure File Transfer Configuration
• Auth0 configuration for the standalone MyEvive experience

Team Coaching & Client Support
• Coach Implementation Analysts and System Configuration Analysts on their deliverables to support team success.
• Research, troubleshoot, and resolve client inquiries related to system or process gaps.

WHAT YOU NEED TO SUCCEED (Required Education and Experience)
• Bachelor’s degree in business administration or related field (required)
• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare)
• Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite
• Strong written and verbal communication skills
• Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently and collaboratively
• Strong problem-solving and analytical skills; ability to leverage data for strategy
• Ability to make timely decisions in an ambiguous, fast-paced environment
• Ability to quickly absorb and interpret complex subject material
• High level of productivity, reliability, organization, accuracy, and thoroughness
• Strong initiative, resourcefulness, and innovative approach to problem solving
• Passion for teamwork and delivering exceptional client service
• Willingness to travel as needed

NICE TO HAVE (Preferred Education and Experience)
• Experience with benefits administration systems
• Prior mentorship or leadership experience
• Experience with technical integrations or HRIS platforms