Customer Success Trainee Columbia - (2025/2026)

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Quick Summary

Overview

Company Overview: Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

Key Responsibilities

● Speak with Spanish & English-speaking Customers. ● Handle client queries via text and video calls. ● Understand and convey customer needs to the team. ● Solve user challenges, providing solutions or workarounds.

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Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

What We Offer

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● Fully remote (You can work from anywhere)

● Sponsored Learning and Development Program

● Annual company-wide International retreats in 5-star resorts/hotels.

● Opportunity to work with our clients who are all business owners across the Americas

● After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion.

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you!

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as an Associate – Customer Success upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions.

Responsibilities

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● Speak with Spanish & English-speaking Customers.

● Handle client queries via text and video calls.

● Understand and convey customer needs to the team.

● Solve user challenges, providing solutions or workarounds.

● Uphold communication guidelines and procedures.

● Build and nurture client relationships.

● Continuously strive for exceptional service delivery.

● Traineeship Program: (6 months): COP 2,250,000/month working 42.5 hours per week.

● Post-Training (Full-Time) Annual Salary: COP 52,500,000 (Base Salary) + COP 17,500,000 (Performance Variable) working 42.5 hours per week.

We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2025/2026, irrespective of their specialization. If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

1. HR Round.

2. Assignment Round.

3. General Skill-Based Test.

4. Manager’s Interview

5. Functional Head Interview

6. Final Interview

For Queries: G Divya - divyag@recruitcrm.io & srishtigupta@recruitcrm.io