Collection Manager (Full Time, In Office)

About the Role

Bull City Financial Solutions is hiring a Collections Manager to manage day-to-day collections operations and oversee collections staff, including collectors and team leads. This role is responsible for team performance, recovery results, and compliance in a third-party consumer collections environment.

You will manage people and performance, review results, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This role does not involve working individual accounts.

This is a fully on-site role aligned with collections operations.

Who We Are

Since 1975, Bull City Financial Solutions has provided third-party Accounts Receivable Management services nationwide, primarily in healthcare, utility, financial, education, and government sectors. We manage large portfolios and operate with a strong focus on compliance, accountability, and results.

Compensation & Benefits

• Salary range: $70,000–$85,000, based on experience
• 21 days PTO per year, increases over time
• Employer-sponsored retirement plan (e.g. 401k, Simple IRA)
• Opportunities for advancement

What You’ll Do

• Drive collections team accountability for recovery performance, liquidation improvement, and productivity
• Coach, discipline, and develop collectors and team leads
• Manage staffing, schedules, and daily workflow
• Monitor and improve performance metrics including liquidation rate, RPC percentage, promise-to-pay kept rate, roll rates, and collector productivity
• Review performance data and make adjustments as needed
• Oversee call quality and dialer utilization
• Address underperforming collectors through coaching and corrective action
• Ensure all collection activity complies with FDCPA, Reg F, client requirements, and company policy
• Support client communication related to performance and escalations• Maintain clear reporting and visibility into team performance

What We’re Looking For
• 5+ years of experience in consumer collections
• Experience managing collectors in a third-party, contingency-based environment
• History of accountability for recovery or delinquency performance
• Experience improving results and managing underperforming teams
• Working knowledge of FDCPA, Reg F, and call-center compliance
• Comfortable working with dialers and performance metrics
• Clear communication and sound judgment
• Proficient with standard business software

Work Environment
• On-site, office-based role
• Core hours are generally 8:00 AM–5:00 PM, with extended availability as needed to support collections operations
• Work hours aligned with collections operations
• Relaxed, results-focused environment that values competence, accountability, and good coffee