Customer Solutions Specialist F&T - Wacol QLD

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

• Identifying and engaging high-value customers who align with our growth plans and building long-term partnerships that create value for everyone involved.

• Understanding how customers operate and uncovering opportunities to improve efficiency, optimise designs and deliver tailored solutions.

• Supporting the successful onboarding of strategic customers and helping ensure a seamless experience from day one.

• Partnering with sales, manufacturing and operational teams to align customer requirements with business capability and deliver outstanding outcomes.

• Acting as a technical subject matter expert, sharing insights and supporting internal teams with specialist Frame & Truss knowledge.

• Providing market intelligence, customer insights and industry expertise that contribute to business planning, customer retention and future growth opportunities.

• Championing customer-focused improvements while balancing commercial outcomes and operational effectiveness.

You'll thrive in a collaborative environment where teamwork, integrity and open communication are valued. You're naturally curious, commercially aware and comfortable influencing stakeholders across different levels of the business. Whether you're working through a technical solution, supporting a customer conversation or identifying a growth opportunity, you approach every challenge with professionalism and a focus on outcomes.

• Solid experience within the Frame & Truss industry across design, estimating, sales or related technical functions.

• Strong knowledge of Frame & Truss and flooring systems, including the ability to interpret residential and commercial construction plans.

• Proven customer engagement, relationship management and stakeholder influencing skills.

• ​Experience identifying opportunities for value engineering, optimisation and commercially viable customer solutions.

• Strong negotiation, problem-solving and strategic planning capabilities.

• Relevant construction, structural design or Frame & Truss qualifications, or equivalent industry expertise.

• A commitment to safety, collaboration and delivering exceptional customer outcomes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.