Customer Support Associate

Since 2018, Busha has been a leader in digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. Our mission is to build an open financial system characterized by innovation, efficiency, and user-friendliness. We value Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning in all our team members.

• →Improve customer service experience, create engaged customers, and facilitate organic growth
• →Develop strategies for increasing customer satisfaction and loyalty
• →Develop and implement efficient customer success strategies
• →Collect data to clearly understand the needs of the customers
• →Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
• →Answer questions customers may have about our products and services
• →Provide potential and existing customers with exceptional services
• →Listen to customers' concerns or complaints and take proactive steps to maintain positive experiences
• →Ensure that customers are satisfied with our products and services
• →Work with other departments to ensure customer needs are met
• →Ensure that customer issues are handled on time and follow up with them to make sure their issue has been satisfactorily resolved
• →Ensure customer satisfaction and provide professional customer support
• →Provide introductory information to new customers.
• →Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
• →Track customer contact information and preferences so that they can be contacted in the future
• →Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
• →Maintain a positive, empathetic, and professional attitude toward customers always.

• As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member
• Great multitasking ability.
• Ability to handle a high volume of live chats
• Familiar with Customer Relationship Management Platforms
• Patience and empathy
• A passion for customer satisfaction
• Ability to work effectively with cross-functional teams.
• A team player with excellent communication skills
• As part of our commitment to diversity and inclusion

• Knowledge of the crypto industry