Staff Accountant I

Audiense is a next-generation analytics-to-action platform that helps organizations deeply understand and strategically activate their consumers. We’ve brought together the strengths of three category-leading brands — Buxton, Elevar, and Audiense — into one integrated, insight-driven solution:

• →Assist with month-end close, year-end activities, and annual audit support.

• Manage the collections process for all Audiense entities. 
• Monitor customer aging reports and proactively follow up on past-due accounts. 
• Maintain detailed collection notes and communication history within Salesforce and Hubspot.
• Prepare and distribute customer account statements. 
• Respond to customer billing inquiries and resolve payment issues promptly. 
• Escalate delinquent accounts to management when appropriate. 
• Assist with collection agency referrals, legal support, and bad debt recommendations as needed. 

• Manage the customer email inbox and respond to customer inquiries. 
• Process customer onboarding forms and complete customer account setup in Scout and other internal systems. 
• Review and respond to Finance-related HubSpot tickets within established service levels. 
• Coordinate with Sales and Customer Success to resolve customer account issues. 

• Maintain customer sales tax exemption certificates in Avalara. 
• Review exemption documentation for completeness and compliance. 
• Prepare monthly and quarterly sales tax reconciliations. 
• Assist with sales tax filings and reporting. 
• Prepare VAT supporting schedules for applicable international entities. 
• Work with external tax advisors as required. 

• Reconcile the Accounts Receivable aging report to the general ledger each month. 
• Prepare monthly bad debt reserve schedules. 
• Analyze delinquent accounts and recommend reserve adjustments. 
• Maintain bad debt tracking schedules and supporting documentation. 
• Assist with month-end close related to accounts receivable. 
• Support annual audit requests related to receivables, taxes, and customer accounts. 

• Recommend improvements to collection processes and customer communications. 
• Assist with system implementations and process automation initiatives. 
• Develop and maintain accounting procedures and documentation. 

• Bachelor's degree in Accounting or a related field required. 
• 1–3 years of accounting or accounts receivable experience preferred. 
• Experience with ERP systems (NetSuite preferred). 
• Experience with Salesforce, HubSpot, Avalara, or similar business applications is a plus. 
• Strong understanding of accounts receivable processes. 
• Basic knowledge of sales tax and VAT compliance. 
• Excellent written and verbal communication skills. 
• Strong analytical and reconciliation skills. 
• Highly organized with exceptional attention to detail. 
• Ability to prioritize multiple assignments and meet deadlines. 
• Proficiency in Microsoft Excel, including pivot tables, lookups, and data analysis. 
• Ability to work independently while collaborating effectively with cross-functional teams. 

• Bilingual a plus (English and Spanish preferred).