(Senior) Product Manager (f/m/d)

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 19 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

As a Senior Product Manager at Customer Alliance, you will be at the forefront of navigating the evolution of our product. This is a key role at the company.

Your mission will be to revolutionize the product by staying up to date with market trends and meeting our users' needs.

This position requires a strong interest in gaining insight into market trends, user needs, and the agility to adapt strategies that enhance product value and user satisfaction.

• Define and drive a product vision aligned with business strategy and technical capabilities.

• Analyze market trends, identify innovation opportunities, and validate product ideas.

• Set high-level priorities to balance engineering efforts, user needs, and business goals.

• Validate technical feasibility with engineering, ensuring realistic timelines and resource allocation.

• Support maintainability and scalability while advocating for innovation and technical debt reduction.

• Lead cross-functional alignment for product launches.

• Balance feature development with technical debt and infrastructure improvements.

• Conduct market research to align features with real-world demands.

• Define and track product success metrics for user engagement and business impact.

• English speaking (German is a strong plus).

• Role is based in Berlin.

• Hybrid role, 2-3 days in the office

• You bring 5y+ experience as a Product Manager within B2B SaaS, demonstrating successful management of mature products.

• Leadership qualities with a proven track record of mentoring and managing product managers.

• You possess exceptional problem-solving skills with the ability to handle short-term customer demand and long-term product vision.

• You have a strong interest in emerging technologies, particularly AI.

• You demonstrate strong project management skills with a focus on collaboration and stakeholder management.

• You possess excellent communication and interpersonal skills, with a proven track record of building and maintaining effective relationships across diverse teams and with external partners.

• You're comfortable with ambiguity and change, and energized by the opportunity to shape and create rather than maintain the status quo.

• You demonstrate a growth mindset and are hungry to make an impact – you're ambitious and thrive in a 0-to-1 environment where you're building something from scratch.

• Background in startups or high-growth technology companies.

• Track record of successfully implementing AI-powered functionalities/services.

• Experience in the customer feedback, hospitality tech, or review management space.