Guest Experience Service Associate

Founded in 1853, the California Academy of Sciences is a globally renowned, AZA-accredited non-profit scientific and cultural institution located in the heart of San Francisco’s Golden Gate Park. Home to a world-class planetarium, aquarium, rainforest, research institute, and natural history museum—all under one living roof—our mission is to regenerate the natural world through science, learning, and collaboration.

Our living collection reflects Earth’s vast biodiversity, consisting of nearly 60,000 animals representing over 800 species. Our research collections are the largest west of the Mississippi,  spanning nearly 46 million plants, animals, fossils, and cultural artifacts from across the globe and throughout history. Our diverse team includes leading biodiversity scientists, educators, storytellers, designers, and communicators who are passionate about advancing knowledge and catalyzing action through science and storytelling.

Whether you're conducting research behind the scenes or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.

This position requires evening, full weekend, and holiday availability. The California Academy of Sciences is open to the public 365 days a year.  

When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation, and celebrates its accomplishments together. Staff share a commitment to executing a new strategic plan that will strengthen the organization's financial foundations, cultivate a vibrant internal culture, and foster smart growth to secure the Academy’s future.

We hope you are inspired by what we do and are motivated to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position.

This position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below.

• →This position is responsible for working in and has duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, way-finding), show control (Planetarium and Forum), and exhibit facilitation (Rainforest and Earthquake).
• →Assist in special event after-hours operation in the aforementioned areas, as assigned.  During special events staff will be under the direct supervision of the Guest Experience event lead. 
• →Proactively engage with visitors by providing information on daily programs, exhibits, suggested museum itineraries, and San Francisco attractions
• →Facilitate traffic flow in and out of the museum, exhibits, and theaters
• →Continuously interact with our guests to ensure an excellent experience which exceeds their expectations
• →Provide necessary support to the Assistant Managers as needed to ensure smooth operation of the department, including light office work and visitor registration
• →Work with the Custodial Team to assist with general cleaning and sanitation of workspaces and high touch areas of the public floor
• →Other duties as assigned

• Prior experience in a fast paced customer-facing environment
• Experience with a ticketing system, electronic scanners and tablets preferred
• Experience with children and families preferred