Aviation Maintenance Analyst II

We’re looking for a detail-oriented Aviation Maintenance Analyst II with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service, you’ll be responsible for executing CAMP key processes end to end as well as dealing with prospective and existing customers by phone and email.

To effectively carry out their responsibilities, the Aircraft Maintenance Analyst will liaise with the Aircraft Maintenance Program team, data support teams, operators, and necessary agencies and authorities to:

• →Perform CAMP and customer supplied (non-CAMP) MIP implementation, audit and optimization activities within CAMP’s maintenance tracking application based on thorough understanding and evaluation of OEM manuals (IPC, AMM, MPD, WDM, CMM, TSM, SRM, FIM, etc.), regulatory requirements (FAA, EASA, BCAA, etc.), and aircraft configuration
• →Utilize MSG analysis to correctly determine applicability and effectiveness of tasks, programs, intervals and packaging
• →Evaluate and implement Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issues
• →Support aircraft airworthiness and maintenance visit planning activities and analysis of technical resources (ICA, MRBR, STC, AWL, LLP, etc.)
• →Utilize and develop standards, processes, procedures and documentation to support quality and service goals
• →Coordinate with internal team members, as necessary to ensure that customer service levels are being met and customer issues are addressed
• →Monitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain service levels
• →Serve as support for various projects, training efforts, and/or analyst activities that will drive efficiencies, operational scale, and technology/process enhancements
• →AI Fluency or AI Curiosity/Willingness to learn required
• →Additional analyst level duties in support of operations workload requirements
• →Additional operational requirements as required

• 2+ years of experience relevant technical field, industry or business, knowledge of aviation maintenance or manufacturing
• Education: BS or equivalent; A&P license or equivalent
• Experience with airlines, MROs, and maintenance tracking processes, working with major aircraft and engine manufacturers such as Boeing, Airbus, Pratt and Whitney, General Electric, etc. preferred
• Helicopter exposure/experience preferred
• Familiarity with US and European regulations – FAR 43, 91, 125, 135, and 145; and EASA CR (EU) No 1321/2014, Part M, OTARs; ability and willingness to learn and apply other national airworthiness regulations is a plus
• Ability to interpret and understand technical documents, such as AMM, MPD, IPC, Engineering Diagrams, ADs, and SBs
• Ability to manage complex projects; manage multiple tasks simultaneously and adjust priorities as needed in order to meet deadlines
• Organized, detail-oriented, structured thinking and execution
• High level of independent judgment and proactivity
• Self-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environment
• Ability to communicate effectively to all audiences in a manner that is clear, logical, and consistent
• Ability to reconcile multiple variables in decision making; identify problems, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutions