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Maintenance Supervisor

United States·State Collegemid

Maintenance SupervisorSkilled Trades & Field Services

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Overview

Company: Yugo USA Community: Echelon State College Location: On-site / State College,

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Maintenance SupervisorSkilled Trades & Field Services

What We Offer

~8 min read

Overview

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students.

The Maintenance Supervisor reports to the General Manager and is responsible for the maintenance and safety of the entire property. The Maintenance Supervisor acts as the manager of the maintenance team while performing routine maintenance on the property. This individual ensures the grounds and property hold high curb appeal; unit turns are completed correctly, cost effectively and on time; supplies are ordered, received, and inventoried and risk management assessments are completed.

Key Responsibilities

✓Supervises and ensures the maintenance of facility and grounds based on Company and property objectives.

✓Enters occupied apartments to make necessary repairs. Cleans up thoroughly after performing work in an occupied or vacant apartment. Is responsible for providing exceptional service to all residents, future residents, and internal team members.

✓Completes resident work orders in a timely and efficient manner resulting in a pleasing experience for the resident and compliance with company repair and maintenance policies and procedures.

✓Observes condition of apartments and reports any unusual circumstances. (e.g., size and number of pets in occupied apartment, etc.).

✓Ensures follow-through and assists in all resident requests and complaints. Maintains all required records and documentation. Supervises the completion of daily maintenance department paperwork in a timely manner.

✓Possesses knowledge of a wide variety of maintenance areas, including but not limited to electrical systems, plumbing systems, appliance repairs, carpet and vinyl repair, basic carpentry, painting procedure, and HVAC.

✓Available for off hours call backs in accordance with scheduling to handle maintenance emergencies from residents and property emergencies. Must carry form of communication in which to be contacted at home or elsewhere and must respond in emergencies.

✓Services general plumbing and basic electrical needs of the property to include replacing/fixing toilets, light switches, garbage disposals, ceiling fans, etc.

✓Inspects facilities and equipment to determine need and extent of service, equipment required, and type and number of operation and maintenance personnel needed.

✓Picks up trash on the property and maintains general property appearance.

✓Ensures the maintenance team is on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently.

✓Maintains inventory of tools, equipment, and supplies. Ensures proper inventory levels and orders maintenance supplies, with property manager and/or regional supervisor approval.

✓Keeps personnel accountable for keeping all storage areas, tools, and equipment always secure.

✓Observes condition of property in general and reports any unusual circumstances.

✓Adheres to the property policy regarding keys. Re-key locks, as requested.

✓Adheres to OSHA safety standards that are applicable for the same performance of the job.

✓Replaces burned out light bulbs, broken globes, etc., in units and throughout the exterior of the property, as needed.

✓Makes regular inspection of the grounds, buildings, plumbing, electrical fixtures, appliances, and major equipment.

✓Demonstrates familiarity with location of power, water, gas turnoff valves, clean-out traps, fire extinguishers and fire hydrants on the property.

✓At locations with a pool and/or spa, cleans and maintains the pool and/or spa and equipment. Successfully complete and maintain pool maintenance certification, if required by local regulation.

✓Implements and supervises an inspection program for all public areas and resident apartments to ensure proper maintenance and standards are achieved and sustained.

✓Communicates regularly with the General Manager on all ongoing maintenance related activities.

✓Participates in an on-going property improvement plan and preventive maintenance program.

✓Conducts regular maintenance department meetings. Attends and participates in property staff meetings.

✓Works with the general manager to conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics. Ensures safety logs are maintained.

✓Implements and supervises training programs for the use of safety equipment and MSDS safety binder.

✓Notifies general manager, as directed, regarding any supplies or parts necessary to complete service requests.

✓Responds to corporate staff communications.

✓Creates, schedules, and maintains productivity and labor cost goals.

✓Solicits bids from contractors and vendors in compliance with Company policy.

✓Supervise all contracted work that is performed on the property. Maintains good rapport with contractors working on the property, and orders, receives and verifies shipments of supplies and other departmental items based on quality, quantity, and price

✓Safeguards the assets of the Company including the buildings, grounds, equipment, tools, appliances and miscellaneous items from damage, theft, or diversion to personal use.

✓Complies with all Company procedures relating to turn activities including budgeting and pre-turn planning, vendor management, cost containment, and staffing.

✓Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources. Communicates policy and procedure changes with maintenance team members.

✓Performs other duties as assigned and as necessary.

✓Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals. Improves processes, products and services.

✓Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively.

✓Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

✓Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary and other financial information to create solutions to those problems.

✓Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.

✓Change Management - Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.

✓Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Continually works to improve supervisory skills.

✓Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority for others to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.

✓Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.

✓Cost Consciousness - Works within approved budget. Develops and implements cost saving measures. Contributes to profits and revenue. Conserves organizational resources.

✓Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically.

✓Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity.

✓Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.

✓Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

✓Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

✓Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

✓Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done.

✓Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

✓Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.

✓Initiative - Takes independent actions and calculated risks. Looks for and takes advantage of opportunities.

This Job Description serves as a guideline; this list of responsibilities is not intended to be exhaustive and other requests in line with the role may be made of you from time-to-time. This position directly supervises the community maintenance staff including, but not limited to maintenance technicians and grounds & porters.

Key Skills & Capabilities

Proactive and organized– Have a bias for action, anticipates, and responds timely to students and fellow Yugoers needs.
Dynamic. Able to ensure students have the best experience and confident in dealing with a range of support requirements and issues.
Managing resources –Supervise, coordinates, and manages internal and external resources to accomplish goals.
Interpersonal skills– Great communications skills in both written and oral English.
Administrative Skills – Computer literate with basics skills of Microsoft programs and Entrata.

Experience and Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education:

A minimum of 3 years of maintenance experience, including HVAC, plumbing, and electrical,
High school graduate or equivalent,
Minimum of one-year supervisory experience, preferably in residential properties, rental operations, or related business operations required.

Knowledge:

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Entrata or equivalent property management software

Certificates and Licenses

Desirable, but not required:

EPA type II and above certification, and
Air conditioning and refrigeration certification by an EPA approved testing organization.
Pool maintenance certification, if required by local regulation.

Physical Demands

The employee is regularly required to see, hear, talk, and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit, stand, walk, climb, or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell.
Ability to maintain equilibrium is also important to prevent falling from high places or when walking, standing, or crouching.
Frequent handling of various sizes and weights of items. Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands.
Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving appliances and heavy machinery correctly and safely.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. The employee is frequently exposed to risk of radiation and vibration.
The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non- weather).
The noise level in the work environment is usually moderate. This position may require working with loud equipment.
Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings

Expected Hours of Work

Offices are open on Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required. Available for off hours call backs in accordance with scheduling to handle maintenance emergencies for resident units or the property.

Travel

Travel is minimal. When required, it is primarily local during business hours.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.