Human Resources Business Partner

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

The Human Resources Business Partner (HRBP) serves as a strategic advisor and key liaison between HR and assigned client group(s), driving HR initiatives that align with business objectives. This role encompasses a range of HR generalist and administrative responsibilities, including employee data management, benefits administration, and policy compliance. The HRBP provides guidance on legislative and company policies, supports field management in addressing workplace concerns, and partners with leadership to enhance employee experience, engagement, and operational efficiency. By leveraging data insights and best practices, the HRBP plays a critical role in fostering a compliant, high-performing, and people-centric work environment.  

• Partnering with business leaders to align HR strategies with organizational objectives
• Providing data-driven insights to influence decision-making
• Advising on workforce planning, talent management, and organizational development
• Acting as a trusted advisor to managers and employees on HR policies and best practices
• Managing conflict resolution, investigations, and disciplinary actions
• Driving initiatives to improve employee engagement and retention
• Assisting with performance review cycles and career development programs
• Coaching managers on performance improvement and leadership development
• Identifying training needs and facilitating learning initiatives
• Ensuring adherence to labor laws, company policies, and industry regulations
• Overseeing workplace investigations and compliance audits
• Building strong relationships with department heads and executives
• Acting as a consultant to drive HR initiatives that impact business results
• Presenting HR metrics and trends to leadership teams for strategic decision-making

• 2+ years of work experience in a strategic partnership Human Resources role
• A college or university degree, preferably in business specializing in Human Resources
• Post grad diploma in Human Resources preferred
• Ability to work in a fast-paced environment and be a self-starter
• Excellent communications skills, verbal and written
• Effective time management skills and highly organized
• Strong computer skills with proficiency in Microsoft Office Suite
• Conviction to improve personally and support continuous improvement
• High level of integrity, positive and supportive attitude, and hard work ethic
• Previous multi-unit national retail experience preferred
• Positive and supportive tone, attitude, and work ethic
• Ability to work in a fast-paced environment and be a self-starter
• Previous multi-unit national retail experience preferred