Supply Chain Manager - Warehousing and Fulfilment

Who We Are

Based in Toronto, Canada Pooch is a fast-growing pet gear company leading the way in functional, problem-solving products for dogs. From everyday essentials to category-defining innovations, we design products that meet real needs and raise the bar for comfort, performance, and style in the pet industry. We have recently launched an innovative toy brand (WAGLAB).

Our Values

We stick together | We do the right thing | We are all entrepreneurs | We are product obsessed | We tell it like it is | We’ve got our customer’s back.

The Role

We’re looking for a driven and detail-oriented Supply Chain Manager, to be accountable for Warehousing & Fulfilment for the organization. Reporting to the Vice President of Operations, this role will act as a key partner across Supply Chain, Finance, Sales, and Marketing teams. You will be responsible for driving operational efficiency, inventory accuracy, customer satisfaction, and cost optimization across multiple distribution channels.

Core Responsibilities

Warehouse Management 

• Oversee warehouse operations, including inventory synchronization, storage optimization, capacity planning, reporting, and IT/EDI integration.
• Manage monthly warehouse invoice review and approval.

Retail Fulfilment

• Manage end-to-end retail order fulfilment, including order processing, SKU maintenance, stock transfers, pricing approvals, and supplier/customer onboarding.
• Coordinate wholesale order tracking, vendor compliance, chargeback management, and EDI integration.
• Support large customer program implementations and dropship operations
  
  

Ecommerce Fulfilment

• Oversee Shopify and e-commerce order processing to ensure SLA compliance, inventory accuracy, and operational performance.
• Monitor open orders, resolve fulfilment issues, and maintain KPI reporting for accuracy, speed, and back-order management

Amazon Fulfilment

• Manage Amazon inventory replenishment, transfer recording, returns, refurbishment programs, and related reporting.
• Support Shopify integration and operational alignment.

Budgeting & Cost Control

• Prepare, track and manage Supply Chain operational budget, monitor write-offs, and identify process improvements to reduce costs.
  
  

Product Pricing & SKU Management

• Maintain master SKU file, price lists and ensure customer pricing alignment.

Customer Invoicing

• Oversee EDI and ERP-based customer invoicing processes to ensure billing accuracy and efficiency.

Your Profile

• 5+ years of proven experience in supply chain, warehousing, fulfilment and operations management.
• Strong understanding of inventory control, EDI systems, ERP/WMS platforms, and e-commerce operations.
• Experience with Shopify, Amazon Seller/Vendor Central, and wholesale fulfilment processes preferred.
• Strong Microsoft Excel skills, with attention to detail and a focus on data accuracy and process integrity.
• Experience working cross-functionally with Finance, Sales, Marketing, and Operations teams.
• A proactive, solutions-oriented mindset with the ability to identify gaps and drive improvements.
• A passion for dogs!

What We Offer

• Salary based on experience and full benefits.
• 3 weeks’ vacation to start.
• Annual wellness stipend to support your mental and physical well-being.
• Company-wide PTO and personal days.
• Employee Discounts.
• Smart, dedicated team in a small office environment.
• Dynamic office culture with many dogs in the heart of Toronto!
• Hybrid work environment, with one day in office weekly (note this may evolve over time).
• A fast-paced, mission-driven environment where you’ll learn, grow, and make your mark.

Canada Pooch values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Canada Pooch's recruitment process should contact careers@canadapooch.com. As required by legislation, Canada Pooch will consult with applications requesting such an accommodation to ensure that Canada Pooch's recruitment process considers their accessibility needs.