Dealer Lien Perfection Sr. Coordinator (Hybrid)

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.

Responsibilities:

• Work physical mail, mail images, notating and imaging in AIMS
• Distribute and work emails that come to the shared Auto Lien Inbox
• Keep track of incoming checks
• Obtaining outgoing checks from the payment team 
• Print the needed documents and FedEx
• Pull and work mail team reports
• Call dealerships to obtain title status updates on active BK accounts 
• Run state inquiries

The Person:

• Self motivated individual that can work under limited supervision
• Provide a world class experience for our customers through strong communication skills
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Exhibit professionalism and morale with associates at all levels including external contacts
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner

Job Level: Sr. Coordinator

Work Schedule: Monday - Friday 8am - 4:30pm or 7:30am - 4:30pm CST (*local time)

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office

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Preferred Qualifications:

• At least 4 years of Customer Service or Call Center experience
• At least 2 years of experience in the Financial Industry
• At least 1 year of title processing experience

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).