Pre-Arrival Marketing Agent

The Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.

• →Generates customer excitement regarding our product
• →Invites Owners to attend an Owners 'Update
• →Invites Non-Owners to attend a sales presentation for Capital Vacations
• →Assists guests and Owners with on-site and off-site needs
• →Provides guests and Owners with a smooth, friendly, efficient check-inexperience
• →Understands qualifications and company policies and procedures
• →Maintains up-to-date knowledge of the content of local shows, attractions, and locations
• →Complete all necessary paperwork and reports accurately, completely and legibly
• →Responsibly handles cash
• →Maintains production at or above minimum performance standards
• →Answers telephones-inbound and outbound calling
• →All other duties as assigned

Education, Essential Training / Certifications, and Experience:

• High School Diploma/GED
• OPC or In-House experience preferred

Skills, Knowledge, and Abilities:

• Excellent customer service skills
• Must be highly motivated with a positive attitude. Must be able to use Microsoft Office and have knowledge of computer basics
• Attention to detail and organization skills
• Basic math skills
• Excellent verbal and written communication skills
• Sales knowledge
• Positive attitude and willingness to help others
• Flexible schedule–nights, weekends and holidays are required

Shift: Additional hours may be necessary to meet goals or cover shifts

• Regular Hours and Weekend

Travel:

• Occasional travel