IT Assistant Manager (Business Solution)

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Quick Summary

Key Responsibilities

Business Application Support Support and maintain business-critical applications used by Retail, Merchandising, Inventory Management, Finance, eCommerce, and Corporate functions.

Requirements Summary

Business Application Support Support and maintain business-critical applications used by Retail, Merchandising, Inventory Management, Finance, eCommerce, and Corporate functions. Provide Level 2 a

Technical Tools

OtherAssistant

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Report to : IT Manager, Business Solutions
Department : IT

The IT Assistant Manager, Business Solution is responsible for supporting and managing business-critical applications for Japan, with a primary focus on Retail, POS, Inventory Management, ERP, Merchandising, and related system integrations.

This role provides functional and technical application support, coordinates incident resolution and system enhancements, and helps ensure the stability, accuracy, and availability of applications that support daily store and corporate operations.

The position serves as a key liaison among business users, store teams, Global IT teams, vendors, and service providers, translating business requirements into practical and sustainable technology solutions.

The successful candidate will combine strong retail process knowledge, hands-on application support experience, and effective stakeholder collaboration to improve business processes, data integrity, and user satisfaction.

Responsibilities

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Requirements

~2 min read

We’re looking for someone with the following experience and skills — but these aren’t set in stone. If you bring something extra to the table, we’d love to hear from you!

Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field, or equivalent professional experience.

5+ years of experience supporting Retail applications including at least 3 years of experience within a multinational company.

5+ years of experience supporting Inventory Management, ERP, Merchandising, or other retail business applications.

Strong understanding of retail business processes, including Sales, Inventory Management, Pricing, Promotions, Replenishment, and Stock Management.

Hands-on experience with enterprise retail platforms such as Aptos, JDA/Blue Yonder, or comparable solutions.

Proven experience supporting integrations among POS, ERP, Warehouse Management Systems (WMS), and eCommerce platforms.

Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced retail environment.

Demonstrated ability to respond flexibly to changing business priorities, technologies, and operational challenges while collaborating effectively with team members and cross-functional stakeholders.

Customer, Store, Employee oriented mindset, with a strong commitment to service quality and practical business support.

Fluent Japanese communication in both written and verbal, with the ability to work effectively with store associates, business stakeholders, vendors, and external partners.

Good command of written and spoken English for effective collaboration with Global IT teams and international stakeholders.
Experience participating in system implementations, application enhancements, upgrades, and business transformation projects is highly desirable.

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.