Sales Supervisor, Prague Na Prikope

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Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to

deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism. 

• →People  
  • →Inspire, lead and coach the store team and collaborating with the host store to create a culture of performance delivery and accountability. 
  • →Support the management team in training and developing the store team as well as onboarding new joiners. 

• →Sales and Service  
  • →Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping. 
  • →Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools. 
  • →Proactively manage client database to increase sales. 
  • →Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively. 

• →Operations  
  • →Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with with SM, ASM and LPRM.
  • →Ensure all company communication platforms are used effectively and relevant actions taken.  

• Relevant proven retail experience with a fast-paced retailer  
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.  
• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism  
• Proficiency in KPIs and Microsoft Office  
• Fluent Czech, conversational English