Sales Supervisor - Westfield Stratford

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As a Sales Supervisor, you’ll lead by example; inspiring your team, driving performance, and ensuring every client interaction reflects the elevated standards of our flagship experience.

Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.

• Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
• Support the management team in training and developing the store team and onboarding new joiners.

• Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.
• Proactively manage client database to increase sales.
• Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.

• Ensuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with the SM, ASM and LPRM.
• Ensure all company communication platforms are used effectively and relevant actions taken.

• Relevant proven retail experience with a fast-paced retailer
• Technologically proficient, with the ability to leverage technology to drive sales and customer experience.
• Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.
• Proficiency in KPIs and Microsoft Office
• Fluent English