Business Operations Associate

Hourly - $20.19 (annualized at $42,000) non-negotiable

Bonus - up to $1,000 per quarter

Department: Operations Support GroupReports to: Business Operations Supervisor

Scope of Position:The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, toexternal customers as well as corporate and field office employees. The BOA is proficient in the managementand collection of customer accounts receivable as well as contractor payroll. Qualities include: Buildingcustomer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-taskingskills, the ability to use independent judgment and function in an open environment, and the ability to adapt tochanges in the workplace.

Essential Functions of the Business Operations Associate:• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues• Making routine welcome and maintenance calls to clients• Manage total accounts receivable with an Aging in excess of $3.5 M• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.• Responsible for gathering the necessary data to assist Management with account specific decisions• Auditing account specific reports to ensure accurate billing and client specific information• Adjusting and auditing contractor payroll and billing using InfoPath**specific job functions are dependent on team alignment within the department

Qualifications:• 2-3 years of relevant experience or college degree• Proficient in Microsoft Office (Excel and Word a must)• Strong organizational and analytical abilities• Strong communication skills and work ethic• Goal driven with problem solving skills• Ability to work independently and as a team player

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors."