Medical Support Associate, DE

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

• In the UK we grew from 5,000 to ~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165.
• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.
• We launched our Germany business in 2023. In 2025, we’ve already tripled our patient numbers and are on track to 5x by the end of the year.
• As one of the first members of our Germany team, you’ll thrive in a fast-paced, high-growth environment where wearing multiple hats is the norm. We move quickly, and are always focused on building and refining the experience as we scale.

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

• →Triage medical enquiries efficiently to ensure excellent patient safety and care is received
• →Provide outstanding medical advice to Juniper patients (by email and phone)
• →Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
• →Proactively engaging with patients throughout their treatment journey
• →Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
• →Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time

• Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
• Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
• Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• You’ll be part of the pioneering German Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company.
• You’ll be supported to accelerate your career - Regular feedback alongside our regular performance reviews. We’re committed to helping every Eucalypt reach their full potential.
• We offer a range of benefits, including:
  • 50€ wellness benefit monthly (for gym, classes, therapy, anything that supports your physical or mental wellbeing)
  • Branded merch
  • Regular team events and dinners. We had our winter social in Paris last year! 🇫🇷
  • 25 days holiday + bank holidays
  • Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin)