Manager - Patient Access (Richland)

Manages the daily activities of Patient Admitting, ED Registration and ambulatory clinics to ensure high-quality customer service and to improve the revenue cycle activities for coding, billing and documentation. Understands regulatory and third-party payer guidelines for admissions, discharges, ambulatory visits, billing and coding so the organization and registration staff remain in compliance. Reviews staff schedules and ensures staffing guidelines meet the budget and provide appropriate resources based on department volume/activities. Trains, educates and develops staff to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved. Coordinates activities across assigned facilities and clinic locations to ensure patient satisfaction is enhanced and patient dissatisfaction issues are addressed and remediated. Performs all duties which promotes Carle's Behavioral Standards and reflects the mission and vision of the system. Responsible for policies and procedures, quality metrics, annual budgets, and other strategic initiatives.

• →Oversight of patient access operational model
• →Ensures high physician, clinical leader, and customer satisfaction, organizational efficiency, and strong financial performance
• →Assures accurate and complete data collection
• →Streamlines financial clearance functions prior to service and solid cash collection processes.
• →Participates on various committees, work groups, and teams
• →Promotes effective communication between departments and entities.
• →Facilitate information sharing, collaborative problem solving and support. 
• →Implement and maintain compliant policies and practices for all direct and indirect Patient Access Services staff for all Carle Richland Memorial locations.
• →Monitor ongoing performance of Patient Access Services processes through the development, production, and distribution of performance metrics.
• →Proficient in EPIC, Word, Excel, Power Point, Outlook, etc.
• →Must be organized and able to manage multiple priorities simultaneously
• →Ability to prioritize and re-prioritize on short notice
• →Ensure staff members are adequately trained and competent to perform all required job tasks.
• →Establish standards for reducing registration errors.
• →Ensure compliance with relevant regulations, standards and directives from regulatory agencies, governmental bodies and third parties.

Certifications:

Certified Healthcare Access Manager (CHAM) within 2 years 

 

Education: 

Bachelor's Degree: Business Management or  

Bachelor's Degree: Healthcare or 

Bachelor's Degree: Related Field

 

Work Experience:

2yrs of Healthcare experience

 

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

 

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

 

 

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $37.44per hour - $64.4per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.