Program Manager III

• →Provide leadership to programs and support the overall department culture. This position is a key contributor to the mission and vision for services in Short Term Housing Stabilization (STHS) Department.
• →Oversee the hiring and supervising for their programs and support the department through the internal Hiring.
• →Provide direct supervision upholding Organizational and Department Values and supporting staff growth.
• →Create processes and relationships which encourage collaboration and accountability to contract compliance.
• →Step in to support the duties of the Program Director in their absence.

• Implement a quality improvement process that includes: data quality, contract compliance, file reviews, HMIS management reports and other system management reports and make recommendations to improve service delivery to clients, provider community and funders.
• Collaborate with internal and external partners to provide high level services to clients. This will include facilitating care coordination.
• Ensure client records are kept in accordance with agency standards amongst their programs.
• Ensure that all agency required practices such as Credit Card Expenditure Forms, Timesheets, and HR needs are attended to in a complete and timely manner
• Pursue system minimum standards which include exiting at least 80% of households to stable housing.

• Review, approve and reconcile client assistance expenditures of approximately $450,000 annually.
• Prepare and submit invoices to contract funders.
• Evaluate and adjust program expenditures to ensure appropriate contract spending.

• Coordinate with multiple programs to ensure safe and smooth operations at organization properties.
• Coordinate with IT to address any program wide issues.
• Design and oversee practices to support client service and staff support.  Set a positive client centered tone in the space.

• Provide support and guidance as needed to the STHS department to provide client care in line with organizational and department values.
• Contribute to the training and staff development for STHS staff in various mediums including individual coaching to group trainings.
• Address inter-staff conflict in a trauma informed and holistic way with an emphasis on relationship building.
• Provide and receive constructive criticism with vulnerability and accountability.
• Ensure that staff under their purview complete all mandated training, satisfy all accounting and payroll requirements, and adhere to CCS policies and procedures.
• Perform other job-related duties as assigned.

Job Conditions: 

This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call. 

This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders.  These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.  

Physical Requirements:The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required. 

Mental Requirements: 

The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. 

• Bachelor's degree in social services or a related field, or commensurate experience in social services.
• At least two years of experience in direct provision of social services, preferably with homeless people.
• Two years of supervisory experience.
• Excellent written and oral communication.
• Good office computer skills, with ability to maintain complex client records and produce flyers and informational materials.
• Commitment to working within the mission, goals, and objective of Catholic Community Services.
• Valid Washington State Driver's License and meet conditions of agency driving policy

• Master’s degree in Social Work or a related field.
• Experience in social service administration and supervision.
• Fluency in Spanish.
• Proficiency with Power BI, Power Automate, and/or Power Apps
• Proficiency in Motivational Interviewing

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

EMPLOYEE/EMPLOYER PLEDGE: We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin.  We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community.  We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.