Systems Administrator I

Systems & Network Maintenance

• →Hardware & Decie Support: Maintain, configue, and upgrade servers, PCs, mobile devices, peripherals, and storage.
• →Network & Connectivity: Install and maintain local routers, modems, LANs, Wi-Fi, and VPNs under network engineer guidance.
• →Proactive Monitoring: Perform daily system, server, and backup checks; report issues immedicately to IT leadership.
• →System Updates: Apply OS patches, software updates, and optimize resources for automation and consolidation.

User Support & Operations

• →Technical Helpdesk: Provide remote, phone, and on-site technical support to users. Resolve escalated request tickets.
• →Troubleshooting & Recovery: Investigate hardware or software failures, log solutions, and coordinate recoveries with users.
• →Ticketing Management: Maintain and update the internal ticketing system while monitoring for stale requests.
• →Staff Collaboration: Attend interdepartmental meetings and assist local or regional support contacts with minor issues.

Security, Compliance, & Infrastructure

• →Run regular security checks and monitor anti-malware consoles for breaches or intrusions.
• →Follow and reinforce organizational IT standards, policies, and HIPAA compliance guidelines.
• →Oversee telecommunications, security solutions, cloud services, and network hardware.

Administration

• →Execute tasks from IT Directors and delegate appropriate technical duties to Support Specialists.
• →Other duties assisnged as business needs change.

All employees working in CCS have the responsibility for developing and safekeeping a workplace, which values and supports a culturally diverse work environment.  Employees’ treatment of each other, their willingness to try new ways and ideas – all these things contribute greatly to the organization’s success in providing an open, culturally enriched and diverse workplace.

Please see the full job description for additional information and details.

Systems Administrator I - Information Technology Department

Working conditions include working in an office environment.

• 5+ years' experience in successfully supporting end-users with PC hardware, software, peripherals and LAN problems.
• Broad-based knowledge of information technology, particularly with emphasis on PCs, Windows- based applications, networks, the Internet, mobile devices, Wi-Fi, wireless devices, and cloud services.
• High level knowledge and understanding of variety of computer software programs with emphasis on Microsoft products.
• Familiarity with the fundamentals of computer repair and troubleshooting.
• Familiarity with Microsoft Active Directory and networked environments.
• Excellent written and verbal communication skills and experience including the ability to patiently communicate and share technical details in a professional, polite and articulate manner, with both novice and experienced diverse population of PC users.
• Commitment to excellent customer service, with strong interpersonal skills and patience is required.
• Excellent problem-solving, interpersonal skills and patience required.
• Ability to work independently with strong problem-solving skills and the need for minimal supervision when necessary.
• Ability to contribute to a work environment that fosters respect, teamwork, and excellence.
• Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
• Reliable transportation and ability to drive to all local and remote CCS/CHS sites.

• MCP, MCSA, Network +, Security +

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.