IT Application Analyst II - Term Limited

• →6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, or network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)
• →2 years of experience providing full system support for complex customer-facing technology
• →6 years of experience administering applications, systems or networks
• →6 years of experience in an IT support role interfacing daily with end users
• →6 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting
• →Ability to work outside of normal business hours to support critical systems and transit applications as required
• →Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

• Demonstrated experience in the design, build, implementation, and maintenance of complex systems
• Project management life cycle, techniques and methodologies
• IT management principles, operations, and practices
• Digital security best practices
• Selection, design, and implementation of applications, systems, or networks
• Troubleshooting techniques
• IT trends and innovations 
• IT ticketing system process

• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect
• Customer service
• Emotional Intelligence
• Time management
• Investigating, troubleshooting, and problem-solving 
• Strong verbal and written communication 
• Public speaking and presenting 
• Analytical
• Working effectively both independently and on a team  
• Time management, multi-tasking, and meeting deadlines 
• Attention to detail
• Exercising good judgment to discern when to take problems to a higher authority for resolution or guidance
• Process improvement 
• Data management 
• Ability to manage projects
• Taking initiative, ownership, and accountability

• Certification in ITIL Framework 
• Experience providing support to 7 x 24 production systems
• Transit business and policy knowledge

Hybrid telework may be available.  Work is performed in an office environment and requires the use of office equipment and technology.  You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.  

• Only on-line applications accepted. 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.