Accounts Receivable Specialist

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Accounts Receivable Specialist to join our Pier Sixty-Six Resort team!

Reporting to the Director of Finance and Assistant Director of Finance the Accounts Receivable Specialist is responsible for managing and processing incoming payments, maintaining accurate financial records, and ensuring timely collection of outstanding balances. This role involves close collaboration with other finance and accounting professionals to support the financial health of the resort.

• Process and maintain accounts receivable transactions accurately and in a timely manner.

• Prepare, review, and distribute invoices, statements, and supporting documentation.

• Maintain accurate records of outstanding balances and payment activity.

• Monitor accounts to ensure invoices are issued according to established billing procedures.

• Post and apply payments to the appropriate customer accounts.

• Research and resolve payment discrepancies and unapplied cash.

• Maintain organized and accurate accounts receivable files and documentation.

• Assist with month-end and year-end closing activities.

• Maintain and reconcile city ledger accounts, group accounts, and other hotel receivables.

• Review guest and group folios for accuracy prior to billing.

• Verify supporting documentation for direct billing, group billing, and other receivable accounts.

• Follow up on outstanding balances according to established credit and collection procedures.

• Coordinate with Front Office and Sales/Catering to resolve billing discrepancies.

• Ensure account adjustments and credits are properly documented and approved.

• Monitor aging reports and follow up on past-due accounts.

• Contact customers regarding outstanding balances and payment status in a professional manner.

• Document collection activity and maintain accurate notes on customer accounts.

• Escalate delinquent accounts and collection concerns to Finance leadership when appropriate.

• Work with internal departments to resolve disputes that may delay payment.

• Assist with maintaining appropriate credit limits and payment terms as directed by Finance leadership.

• Perform regular reconciliations of accounts receivable accounts and related general ledger accounts.

• Investigate and resolve discrepancies between subledgers, payment records, and the general ledger.

• Prepare aging reports and other accounts receivable reports as requested.

• Assist with month-end account reconciliations and financial reporting.

• Identify unusual transactions or variances and bring them to the attention of Finance leadership.

• Maintain accurate documentation supporting account balances and reconciliations.

• Follow established accounting policies, procedures, and internal controls.

• Ensure transactions are properly authorized and supported by appropriate documentation.

• Maintain confidentiality of financial and guest information.

• Protect sensitive payment and financial information in accordance with company policies.

• Assist with internal and external audits by providing requested documentation and account information.

• Ensure compliance with applicable company, accounting, and financial procedures.

• Work closely with Front Office, Sales, Catering, Food & Beverage, Reservations, and other departments to resolve billing and payment issues.

• Communicate professionally with guests, clients, vendors, and internal team members.

• Provide timely follow-up on billing inquiries and account discrepancies.

• Assist departments with questions regarding account balances, invoices, payments, and billing procedures.

• Maintain a service-oriented approach when handling financial inquiries.

• High school diploma or equivalent required.

• Associate's or Bachelor's degree in Accounting, Finance, Hospitality Management, or a related field preferred.

• Minimum 1–2 years of accounts receivable, accounting, or hotel finance experience preferred.

• Previous hospitality or hotel accounting experience strongly preferred.

• Knowledge of accounts receivable processes, reconciliations, billing, and collections.

• Strong attention to detail and accuracy.

• Strong organizational and time-management skills.

• Ability to analyze financial information and identify discrepancies.

• Strong verbal and written communication skills.

• Ability to maintain confidentiality of financial and guest information.

• Proficiency in Microsoft Excel and Microsoft Office.

• Experience with hotel property management systems and accounting software preferred.

• Ability to sit and work at a computer for extended periods.

• Ability to stand and walk as needed throughout the property.

• Ability to occasionally lift, carry, push, or pull materials weighing up to 25 pounds, with or without reasonable accommodation.

• Ability to perform repetitive computer and data-entry tasks.

• Ability to read financial reports, invoices, statements, and computer screens.

• Ability to communicate effectively in person, by telephone, and electronically.

This position primarily works in an office environment within a luxury resort. The Accounts Receivable team member may occasionally be required to visit other areas of the property and interact with guests, clients, vendors, and operational departments.

The position requires the ability to work independently while also collaborating effectively with the Finance team and other resort departments.