General Manager

Are you ready to help shape the future of travel and hospitality? CoralTree is seeking a General Manager to join our team at Outbound Sedona. As the General Manager, you will oversee all aspects of the hotel's operation, from sales and marketing to engineering and human resources. You will lead the property's executive committee, driving operational excellence and setting the tone for an integrated hospitality experience that consistently delivers distinctive and memorable service. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Reopening in Spring/Summer 2026, Outbound Sedona will boast 137 thoughtfully renovated guest rooms and suites, many with private patios or balconies – perfect for sunrise coffees and star-filled nights. The property will include vibrant new restaurant, a full-service spa, and an outdoor pool. Just minutes from downtown Sedona, the hotel provides access to red rock trails, galleries, and shops.

• →Drive operating success and profitability of the property, achieving financial goals and expectations as established in the annual business plan.
• →In partnership with marketing, lead the positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors.
• →Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecast projections and implementing effective adjustments as required to ensure profit integrity.
• →Maintain high levels of customer satisfaction from team members and guests alike, continuously striving to exceed the standards of CoralTree Hospitality.
• →Effectively represent the property in the local community by building strong relationships with internal and external partners.
• →Collaborate with Engineering to ensure that the property is operated safely and securely according to property and company standards by implementing policies and procedures that prioritize the health and well-being of our guests and team members.
• →Partner with the People Services team to lead the career development of team members by attracting and retaining high performing talent, encouraging and supporting career development, and driving continuous learning.
• →Manage organizational change by driving continuous improvement, building support for and adapting to change, and empowering team members to succeed.
• →Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences.
• →Create strategic alignment between CoralTree, ownership, and team members, ensuring that all parties are working towards a common goal.
• →Balance the needs of the ownership group, guests, and team members, considering the needs and interests of each group to ensure a productive and harmonious work environment.
• →Possess a thorough understanding of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles to ensure accurate financial reporting and compliance.

• At least 5 years of independent hotel operations experience.
• Bachelor’s Degree in Business, Hotel & Restaurant Management, or a related field.
• Experience with project management, construction, and renovations a plus.
• A strong understanding of hotel financials.
• An innkeeper mindset who is highly involved in operations.
• A love for the outdoors and all the activities it brings!