Housekeeping Supervisor/Coordinator

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Housekeeping Supervisor/Coordinator to join our Pier Sixty-Six Resort team!

• →Conduct opening and closing of daily housekeeping operations as assigned.
• →Inspect guest rooms cleaned by assigned Room Attendants using designated checklists; directly engage room attendants and relay any deficiencies for immediate correction.
• →Inspect public and service areas after cleaning, ensuring adherence to luxury standards; communicate deficiencies to respective personnel for prompt resolution.
• →Inspect supply levels of floor closets and coordinate with designated team members to replenish and maintain par levels.
• →Update room status upon approval of cleanliness and conditions in accordance with departmental and Forbes Five-Star standards.
• →Coordinate daily housekeeping operations, including room assignments, service priorities, and real-time updates based on occupancy, arrivals, and departures.
• →Act as the central communication liaison between Housekeeping, Front Office, Engineering, and other departments to ensure seamless operational flow.
• →Monitor and manage room status systems (HMS and Alice) in real time; verify room discrepancies, prioritize check-out rooms, and ensure accurate reporting.
• →Dispatch and follow up on guest requests (amenities, turndown service, special arrangements) ensuring timely execution and exceptional service delivery.
• →Communicate additions or changes to assignment sheets as they arise throughout the shift and adjust staffing deployment accordingly.
• →Assign designated guest room keys, devices, and equipment to staff, ensuring accountability and proper usage.
• →Coordinate staff breaks and assists in workforce planning aligned with operational needs and occupancy levels.
• →Complete and track work orders for maintenance repairs, ensuring timely follow-up and resolution.
• →Maintain detailed operational logs, including discrepancies, out-of-order rooms, and service tracking for accuracy and accountability.
• →Provide feedback on staff performance to the Director and participate in coaching and counseling of employees.
• →Conduct training staff as assigned, reinforcing service standards, safety procedures, and luxury hospitality expectations.
• →Ensure all assigned staff report to work; document and report late arrivals, absences, or performance concerns.
• →Maintain complete knowledge of and compliance with all departmental policies, service procedures, and standards.
• →Maintain complete knowledge of proper maintenance and use of equipment, chemicals, and safety protocols.
• →Resolve guest complaints with professionalism and urgency, ensuring complete guest satisfaction and identifying opportunities for improvement.
• →Anticipate guest needs, respond promptly, and acknowledge all guests with a refined and personalized approach, regardless of business levels.
• →Attend designated meetings and contribute to continuous improvement initiatives.
• →Perform other reasonable job duties as requested by Supervisors.
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• High school diploma or equivalent; additional education in Hospitality Management or a related field is preferred.
• Proven experience in a similar role within a luxury hotel or resort environment.
• Strong proficiency in hotel management systems; experience with Alice and HMS is preferred.
• Solid knowledge of cleaning techniques, chemical handling, and equipment usage.
• Exceptional customer service and communication skills with a focus on luxury guest engagement.
• Ability to work independently, prioritize tasks effectively, and operate efficiently within a team environment.
• Fluency in English, both verbal and written, with clear and professional communication skills.
• Physical stamina and mobility required to perform tasks including lifting, bending, and prolonged standing.
• Strong attention to detail and commitment to excellence in all assigned responsibilities.