Front Desk Agent

The Sunny, a Curio Collection by Hilton, is a vibrant oceanfront destination in Sunny Isles Beach, offering a fresh take on the modern South Florida resort experience. The 340-room hotel combines thoughtful design, elevated hospitality, and a dynamic culinary scene with lively social spaces designed for both hotel guests and the local community.

With multiple dining concepts, a strong food and beverage program, and an engaging beachfront setting, The Sunny is designed to be more than a place to stay—it’s a destination where guests can connect, relax, and experience the energy of Sunny Isles Beach.

If you’re passionate about hospitality, energized by growth, and excited to create meaningful guest experiences, we invite you to explore your future with The Sunny.

Join us and help shape the future of beachfront hospitality in Sunny Isles Beach.

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent