NOC Analyst

DMI is a global professional services company that specializes in digital strategy, design, transformation, and support. More than your basic systems integrator or big-box advisor, we are a new breed of partner that blends human-centric consulting and design with agile engineering, delivery, and global scale. We believe that digital transformation is an end-to-endless evolutionary process that requires technology solutions and partners that meet organizations where they are. Consultants at the core, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for more than a hundred Fortune 1,000 enterprises, various state and local government agencies and all fifteen U.S. federal departments. DMI has grown to 2,100+ employees globally and has been continually recognized by top industry analysts as well as a Top Workplace in the USA and Remote.

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DMI is looking for an NOC Analyst to join us. 

• →Effectively monitor all devices, platforms, and services within a network environment
• →Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• →Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and that processes and procedures are followed in accordance with documented policies and procedures.
• →Assist with managing NOC standard process and procedure documentation
• →Ensure efficient resolution of service requests and incidents, ensuring compliance with assigned SLAs.
• →Provide timely, accurate, and effective communication on service-impacting incidents
• →Assist with any service-related projects as required
• →Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance
• →Modifying command language programs and network start-up files, assigning/reassigning network device logical, and participating in load-balancing efforts throughout the network to achieve optimum device utilization and performance, Statewide Network Management Services (SNMS).
• →Troubleshooting network/user problems, and presenting resolutions for implementation
• →Preparing a variety of network resource reports

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Practical Requirement / Experience Tools
• Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
• Understanding of DNS / how it functions and how it’s used
• CLI (Command Line Interface)
• SSH Client (e.g. PuTTY)
• Any service desk/ticketing system (e.g. Maximo)
• Cisco TACACS, Aruba ClearPass
• Microsoft Active Directory
• Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
• Technology:
• Demonstrable networking knowledge
• Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
• TCP/IP stack
• Fundamental WiFi troubleshooting skills
• Ticketing systems: use / workflow / change management / incident management
• Soft skills:
• Ability and willingness to answer and troubleshoot over the phone.
• Ability to multitask.
• Ability to prioritize work and work independently.
• Ability to focus and respond with appropriate urgency.
• Ability to handle stressful situations (e.g., when the network is down)
• Willingness to learn and improve skills.
• Good communication skills
• Attention to detail is critical