Residential Plumbing Manager

Step into a pivotal leadership role with our dynamic team as a Plumbing Service Manager for Frank Gay Services. This exciting opportunity is perfect for a plumbing expert with a flair for management and a passion for driving sales. You will be at the helm of our operations, ensuring we deliver exceptional and efficient services that delight our customers. With your industry knowledge, you'll lead a team of professional service plumbers, manage resources, and propel our success. If you're a proactive problem solver with a proven trach record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!

• →Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
• →Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
• →Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
• →Must address escalated customer issues and ensure effective and long-term problem resolution
• →Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
• →Provides regular feedback to Operation Manager on departments’ performance
• →Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
• →Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
• →Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
• →Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with
• →Updates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publications
• →Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

• At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
• Exceptional customer service skills
• Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
• Must be familiar with using technology systems in an office environment.
• Excellent oral and written communication, interpersonal, and presentation skills.