Small Commercial Property Adjuster

Property Adjusters investigate commercial property claims, evaluate damages, determine coverage, set accurate loss cost estimates, control the insured's exposures and losses, manage consultants, and achieve a prompt, fair and equitable settlement according to fair claims handling requirements. Negotiate settlement of claims with varying complexity and perils.

• →Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss. Reviews and utilizes financial statements to adjust moderately sized business interruption losses.
• →Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure.
• →Engages and manages consultants and independent adjusters as required. Monitors the costs to ensure they are reasonable and necessary.
• →Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
• →Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications. Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching. Determines depreciation of claim.
• →Affirms or denies coverage of the claim based on the facts and the policy terms and conditions. Develops information necessary to make advance, partial and final payments when appropriate.
• →Meet time requirements of the policy and fair claims handling practices.
• →Effectively negotiate settlement of claims of varying complexity and perils. Achieves a prompt, fair and equitable settlement of a claim, where there is policy liability.
• →Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
• →May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
• →Will be called upon for catastrophe duty.

• Knowledge of property insurance; commercial property claims; coverage evaluation; claims investigation, loss assessment, evaluation and reserves; financial analyses; insurance regulations; negotiation and settlement of moderate complexity claims.
• Other skills required in a focus on customers.
• Decision making; results oriented; spoken communication; and adaptability.
• An ability to build relationships, mentoring and training less experienced team members, listen (i.e., comprehend nuances and acknowledge others' viewpoints), write business correspondence, produce accurate work, manage projects, manage vendors; and use core applications/spreadsheets as normally acquired through a bachelor's degree or equivalent.
• Successful completion of required internal training programs and AIC (Associate in Claims) module 33.
• At least 18 months of progressively responsible experience.
• Ability and willingness to travel to the site of a catastrophe for assignments that may last several weeks.