Case Development - Field Manager

• →Serve as a clinical resource for Case Development staff including team assignment and deployment, assessment and evaluation, consent processes, donor management, organ placement, and recovery.
• →Perform all Donation Coordinator duties as needed, including participation in operating room organ recovery to support hospital teams, anesthesiology, and surgical staff.
• →Coordinate case evaluation, maintenance, organ recovery, packaging, and transport in collaboration with hospitals, surgical teams, laboratories, and transplant centers.
• →Audit/review potential active, completed and donor case outcomes to identify quality improvement opportunities, timely staff compliance and implement process enhancements.

• Manage teams working within donor hospital to obtain information regarding the patient’s hospital course and relevant clinical indicators in collaboration with the healthcare team.
• Collaborate with LiveOnNY leadership, Medical Director, transplant centers, and hospital staff to support optimal donor management and maximize organ suitability.
• Provide timely feedback to donor hospitals regarding donor evaluation status, plan of care, and next steps as directed.
• Coordinate notification and escalation pathways to appropriate LiveOnNY leadership or subject matter experts when cases progress or require additional review.
• Maintain closed-loop communication to support continuity and operational awareness.

• Support Family Engagement Services as necessary to communicate with grieving families with sensitivity and professionalism.
• Collaborate with healthcare team members to ensure families are offered the opportunity for organ and tissue donation at the appropriate time and in a compassionate, respectful, and legally compliant manner.
• Provide families with accurate and comprehensive information regarding the donation process to support informed decision-making.
• Demonstrate professionalism, ethical judgment, and sensitivity when interacting with grieving families.

• Serve as a primary onsite liaison among internal teams, hospitals, and external partners to maintain effective communication during donor cases.
• Collaborate with internal LiveOnNY teams and/or transplant center designees to provide accurate medical information to transplant centers in accordance with OPTN policies.
• Ensure all recovery activities are conducted in compliance with CMS regulations, OPTN guidance, FDA requirements, and LiveOnNY policies.
• Communicate effectively with onsite teams and hospital services for coordination of recovery.

• Ensure accurate and timely documentation of all donor activities in collaboration with internal departments and in compliance with CMS, OPTN, and LiveOnNY policies and procedures.
• Review and recommend policies and procedures related to clinical operations and donor management.
• Support and participate in continuous quality and process improvement initiatives.
• Uphold LiveOnNY’s financial, fiscal, and operational policies.
• Participate in case reviews, quality initiatives, audits, and process improvement efforts as directed.
• Maintain required competencies through mandatory training, annual evaluations, continuing education, and competency validation.
• Perform other duties as assigned.

• Registered Nurse Mandatory License and Bachelor required
• 4–5 years of related clinical experience, including:
• ICU, ED or critical care experience preferred
• Prior supervisory or leadership experience preferred

• Strong knowledge of donor management, operating room procedures, and hospital environments.
• Excellent interpersonal, coaching, and team-building skills.
• Ability to analyze clinical data, apply statistical concepts, and solve complex problems.
• Strong written and verbal communication skills, including presenting to healthcare professionals and the public.

Salary Range: $93,315- $118,000 annually

Benefits:

• 403(b) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance