Sales Team Lead

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

Match Retail is seeking an experienced, motivated, and results-driven Sales Team Lead to represent Nespresso within multiple Costco locations. In this elevated leadership role, you will be responsible for driving sales performance, coaching and mentoring Coffee Sales Advisors, and ensuring the successful execution of the Nespresso Roadshow program.

As a hands-on leader, you will lead from the front by actively engaging customers, demonstrating products, and supporting your team in achieving sales targets. The ideal candidate is a natural coach with strong sales experience, exceptional communication skills, and a passion for developing others while delivering outstanding customer experience.

• →Lead, coach, and motivate a team of Coffee Sales Advisors to achieve and exceed sales targets.
• →Provide ongoing mentorship, feedback, and performance coaching to support team development and success.
• →Lead by example through active customer engagement, product demonstrations, and sales generation.
• →Monitor team performance and identify opportunities to improve results and customer interactions.
• →Ensure consistent execution of Nespresso brand standards, promotional activities, and Costco Roadshow expectations.
• →Foster a positive, collaborative, and high-performing team culture.
• →Assist with onboarding and training new team members as required.
• →Maintain a strong knowledge of Nespresso products, promotions, and competitive offerings.
• →Ensure kiosk displays remain clean, organized, and visually appealing.
• →Partner with Match Retail leadership to communicate field insights, challenges, and opportunities.
• →Support program reporting and operational requirements as needed.

• Minimum 1–2 years of retail sales or supervisor experience with strong coaching, mentoring, and leadership abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Proficient with mobile reporting applications and Microsoft Office programs.
• Ability to stand for extended periods throughout scheduled shifts.
• Experience managing schedules, reporting, and field execution is considered an asset.
• Access to a reliable vehicle is required, as travel between Costco warehouse locations within the assigned territory required every 2 weeks.
• Food Handler Certification is required.
• Full availability between Monday through Sunday.

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making. 

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