Assistant Branch Manager

• →Manages subordinates who supervise team members in the teller/member services area. Is responsible for the overall direction, coordination, and evaluation of these units.
• →Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities training team members, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Demonstrates a commitment to our “Leader Code of Conduct”.

Reports to branch manager and assists in the operation of the branch office. Specific operational and member service activities as delegated by the branch manager, including direct supervision of the branch staff, as may be determined from time to time. Assumes full responsibility for the operation of the branch during any absence of the branch manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have in-depth knowledge of all credit union services, operational policies and procedures, and is able to communicate this knowledge effectively to staff and members.
• At least three years of related experience and/or training at a supervisory level in a financial institution (i.e., Loan Manager, or Member Services Manager); or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of team members of organization, as well as to members, salespersons and other external persons.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information.
• Ability to operate a PC to access the credit union's accounting system and member account information.
• Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job.
• Ability to operate a personal computer to perform simple accounting tasks such as account reconciliation, access the Federal Reserve Account and the Corporate Credit Union account.
• Some spreadsheet application knowledge desirable, but not absolutely essential.

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)