Front Office Team Lead

• →Perform all responsibilities outlined in Front Office Coordinator job description
• →Serve as a real-time point of contact for Front Office Coordinators in one or multiple offices, providing guidance, answering questions, and supporting day-to-day operations.
• →Monitor completion of daily, weekly, and monthly front office checklists and designated operating reports to ensure timely and accurate execution of tasks.
• →Escalate operational concerns or workflow issues to the Operations Supervisor or other appropriate leaders.
• →Support the rollout of new initiatives by providing feedback during planning, implementation, and post-launch phases; help identify opportunities for improvement and share insights from the front office perspective.
• →Champion consistency and excellence in front office operations by modeling best practices and reinforcing standard operating procedures.
• →Assist with onboarding and informal training of new Front Office Coordinators, offering peer support and guidance to promote confidence and competence.
• →Collaborate with leadership to identify gaps in front office processes and contribute to solutions that enhance efficiency and service quality.
• →Foster a positive and collaborative team culture, encouraging open communication and mutual support among Front Office Coordinators.
• →Maintains compliance with company policies and regulatory standards and models professional conduct within the office.
• →Other duties as assigned.

• High school diploma or equivalent required.
• Experience with EMR/EHR or practice management systems required.
• Prior team lead or supervisory experience with strong leadership skills.
• 2+ years of front office, administrative, customer service, or clerical experience; healthcare preferred.
• Demonstrated customer service experience, including the ability to exercise sound judgment, independent thinking, and problem-solving when resolving issues
• Working knowledge of general administrative and clerical procedures
• Demonstrated leadership skills, which may include prior team lead or supervisory experience or informal leadership responsibilities
• Exceptional interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and peers
• Ability to influence, support, and guide others without direct authority
• Intermediate proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with multiline phone systems
• Accurate typing and data entry skill
• Strong oral and written communication skills
• High attention to detail with the ability to prioritize and multitask
• Ability to work independently while also collaborating effectively within a team

Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.

Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.