Interventional Psychiatry Patient Navigator

• →Guides patients through their TMS or esketamine treatment journey by building rapport, answering questions, and helping them understand the benefits of treatment once routed through intake.
• →Serves as the primary point of contact for all patient communications prior to treatment, gathering required safety screening information, medication and psychiatric/medical history, clinical scales and new-patient paperwork, enrollment forms (REMS, Release of Information, Pharmacy), and coordinating the first esketamine delivery.
• →Acts as a knowledgeable resource for patients, responding to questions about TMS and esketamine treatment, process steps, and expectations.
• →Demonstrates strong understanding of TMS and esketamine care pathways, including treatment workflows, program operations, and authorization requirements.
• →Ensures all documentation is accurate and complete prior to insurance submission.
• →Completes initial insurance authorizations and re-authorizations as needed.
• →Manages the REMS enrollment process, including Carepath navigation and documentation steps.
• →Provides ongoing support during and after treatment, including 2–3 structured follow-up touch points to monitor progress and experience.

• 2+ years of customer-facing experience in settings such as healthcare front office, customer service, or retail.
• Demonstrated passion for mental health and a compassionate, patient-centered approach.
• Experience working with health insurance processes and requirements.
• Exceptional interpersonal and communication skills, with a warm and “soft touch” style.
• Highly coachable, receptive to feedback, and eager to learn and grow.

Mindpath Health is redefining how mental health care is delivered. Today, we operate across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.

Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.