Inside Sales & Service Coordinator

The Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and support for existing customers.  The overall objective is to maintain the daily workflow required to develop opportunities and provide a customer centric experience. 

• Inside Sales
• Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel.
• Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
• Maintain current documentation for the Performance Minerals intranet resources
• Act as a liaison for established distributor relationships

• Pricing Implementation
• Manage Master Price document (MPAL) real time updates
• Act as gatekeeper for price changes and new price implementations against published approval limits
• Interface with Billing and CSR teams to ensure accurate order invoicing
• Investigate payment discrepancies to point of resolution
• Coordination of communications for pricing announcements
• Track and process distribution channel rebate claims and commission payments

• Reporting & Data Analysis
• Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
• Maintain ownership of the PMIN Division’s Salesforce CRM system
• Maintain or Develop Sales Pipeline Dashboard Reports
• Ensure input data is kept up to date

• Customer Service Support
• Develop a fully integrated understanding of core customers and product lines
• Support the PMIN division’s CSRs as a flex team member with ability to pick up additional order management in times of demand surges.
• Develop standard work and reference documentations for CSR teams across the Performance Minerals division
• Management of Special Projects

• Customer-focused mindset with proactive communication
• Strong coordination and follow-through
• Capable of managing priorities independently
• Ability to coordinate across production, logistics, and sales teams
• Problem resolution and conflict management
• Knowledge of Oracle ERP and Salesforce CRM preferred
• Background in Manufacturing Customer Service strongly preferred

Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving. 

Federal Applicant Information

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: 4-year college degree required.