Member Service Representative I/II

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OtherMember Services Representative

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Quick Summary

Key Responsibilities

Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude.

Technical Tools

OtherMember Services Representative

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide!

You will be responsible for developing, expanding and maintaining the credit union’s relationship with members by gaining an understanding of their financial needs, cross-selling products and services that address those needs and providing a high-quality service experience.

Responsibilities

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→High School Diploma/GED required.
→Excellent interpersonal, verbal and written communication skills required.
→Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus.
→Bilingual in English and Spanish preferred.

OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Reno, Nevada. In addition to competitive salaries:

What We Offer

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✓Medical, dental and vision benefits that cover the employee, spouse and dependents

✓Retiree medical benefits

✓A defined benefit Pension Plan with 100% employer contributions of $3.50/hour

✓$10,000 Life Insurance

✓$5,000 Accidental Death and Dismemberment

✓11 ½ Paid Holidays per year

✓17 days of Paid Time Off (PTO) to start

✓Annual Performance Bonus Program – Up to 5% of employee’s annual base paid on December 15th of each year

✓A 401(k) plan

✓OE Federal Membership for you and your Family

✓Employee loan discounts

✓Casual dress code

If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.

OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.