Care Management Intake Manager

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OtherCare Management

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Quick Summary

Key Responsibilities

setting the pace, catching errors before they become problems, and making sure the team hits the mark on accuracy and turnaround every single day.

Requirements Summary

Identify operational and performance issues that need leadership visibility, and bring them forward with context and recommendations. Develop operational standards: Create and roll out policies,

Technical Tools

OtherCare Management

Responsibilities

~1 min read

→Associate degree required
→1-2 years of supervisor or team lead experience
→1 year of call center experience preferred
→Background in TPA, health plan, medical management services, medical billing, hospital, or emergency services
→Managed care, UR, CM, or DM exposure preferred

Proficiency in Microsoft Word, Excel, and Outlook
Working knowledge of medical claims processing and ICD-10, CPT, and HCPCS coding
Experience with Teams, SharePoint, VPN, UM Web or Health Notes, El Dorado, Quick Links, GIAS, ADP, Confluence, phone systems with headset, and Smartsheet
Proficiency in Airtable and Power BI, with experience building data-driven reports, dashboards, and workflows, a plus
Knowledge of NCQA and URAC standards
Familiarity with medical terminology and claims processes

What We Offer

~1 min read

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions (yes, we use what we build)
Unlimited PTO—rest and recharge time is non-negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $58,000 - $64,500, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.