Field Service Dispatcher - Heavy Equipment

Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers

Ensures that all assigned work is conducted in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.

Use various Dealer Business System Software to manage all field operations and all fieldwork orders.

Receives calls, log information, coordinates and schedules all service requests as they are received. Follows company guidelines to assure prompt and accurate customer communication and dispatch of technicians.

Ensures the appearance, maintenance and the condition of equipment, tooling, trucks, etc. is kept at the highest level per company guidelines.

Handles service calls from customers with professionalism and sense of urgency.

Assures daily/weekly/monthly vehicle and tooling condition reports are completed and accurate. Maintains, tracks, and records truck, tools and safety item inventories.

Keeps abreast of Service Technician performance, communication and follow through and assures timely documentation of work.

Ensures all employees know their job assignments by starting time. Stays up-to-date on work status and makes necessary adjustments to achieve the goal of the best possible customer service in the most efficient time.

Performs other duties as assigned.

A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Prior experience in service management.

Successfully completed relevant leadership courses.

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Job requirements change requiring re-training to stay current every 1-2 years.

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

O: Climbing O: Balancing O: Stooping O: Kneeling O: Crouching O: Crawling O: Reaching F: Standing C: Sitting F: Walking O: Feeling O: Fingering O: Grasping C: Repetitive Motion C: Talking C: HearingO: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs.

Environmental Conditions: "NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER