Overnight Call Center Customer Service Representative

We are hiring immediately for an overnight shift, which may include either Saturday or Sunday. Bilingual skills preferred, but not required. This is a full-time, on-site, customer service position at Roto-Rooter’s Chicago area Call Center located in Lombard, IL. We are a 24-hour service provider, so our call center stays busy overnight.

• $17.00-$19.00 per hour, depending on experience
• Opportunity for weekly overall call center performance based bonus
• Must be able to train during the day shift for 3-6 weeks.
• Paid Training
• Paid Time Off
• Company matched 401(K) up to 6%

If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. 

• →Be the first point of contact with our customers.
• →Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company, and we will solve their plumbing problems.
• →Data entry, including customer contact information and relevant details concerning their plumbing problems.
• →Schedule a service call based on customer’s availability and convenience.
• →Discuss additional services and products we have available that may be helpful.
• →Be a trusted informational resource for Roto-Rooter customers.
• →Order processing for both residential and customers
• →Connecting with technicians to dispatch overnight jobs

• Strong customer service focus
• AS400 knowledge is preferred
• Prior call center experience is helpful
• Able to work in a fast-paced environment
• Excellent oral and written communication skills
• Excellent attendance
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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