Housekeeper - Pre-Flight Hospitality - London City Airport

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, supporting hospitality colleagues and enjoy meeting new faces every day, then this is the role for you.

Operating since 1987, Aspire Lounges are an award-winning hospitality experience, that has grown to become Europe’s largest brand of Pre Flight Hospitality and second by scale globally. We serve over 6m+ customers worldwide within 100 + lounges and over 18,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our refreshed brand promise of ‘time well spent’.

We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Pre Flight Hospitality Lounge offering to meet our ambition of being the Best Lounge provider globally.

As a Housekeeper you will report to the Hospitality Lead and be a key member of the back-of-house team focusing on cleaning, sanitation and waste away activities, ensuring we consistently deliver Aspire’s People, Place and Provender hallmarks.

Your role is to support service excellence on the lounge floor, and ensuring a consistent, high-quality guest experience. You will amplify our people behaviours of Empathy, Efficiency and Discretion, ensuring every guest interaction reflects Aspire’s service standards and leaves guests feeling their time has been well spent..

•To maintain a clean and tidy environment for the guests of the lounge to enjoy.•To maintain clean and hygienic restroom, shower & other lounge facilities, ensuring accessories are stocked and hygienic bins maintained.•Remove waste responsibly using the onsite skips and compactors and following any recycling procedures.•Realign lounge furniture and amenities according to the prescribed layout.•House cleaning fluids in the correct manner following COSHH regulations.•Maintain sufficient stock levels of cleaning fluids and equipment.•Maintaining high levels of hygiene and cleanliness in all areas.•Assist the back-of-house team in applying the Food Safety Management System consistently via the hygiene system.•Organise duties aligned with flight schedules to ensure maximum availability of facilities during peaks.

•Support the hospitality team in the clearing and cleaning of tables when guests vacate during busy peaks.•Being remembered by our guests for the right reasons by offering a warm and friendly welcome•Maintain high levels of organisation within the lounge at all times.•Be available to respond to guest questions or comments using high levels of customer service.•Engaging with guests within the lounge - ‘touching the table’ ethos.•Bid farewell to guests on their departure to optimise the chance of return custom.

Adhoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

•Knowledge of cleaning and sanitisation products, techniques and methods.•Knowledge of operating cleaning equipment.•Physical stamina and mobility including ability to reach, kneel and bend•A keen eye for attention to detail.•Ability to work as part of a team or be self-motivated to complete tasks.•Ability to follow processes and procedures and to apply flexibility when required.•Excellent communication skills, both written and verbal.•Ability to build positive and trusting relationships with colleagues and guests•Flexible approach to working hours (including early mornings, evenings and weekends).• Flexible to work shifts covering XX:XX to XX:XX, 7 days per week.

•Experience in a fast-paced hospitality or customer services environment.•Computer literate, including use of payment systems and Microsoft Office.•Additional languages.