Servicing - Customer Care Specialist

United Wholesale Mortgagemid

Customer SupportCustomer Care Specialist

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Quick Summary

Overview

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist,

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Customer SupportCustomer Care Specialist

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you’ll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

Responsibilities

~1 min read

→Accepting incoming calls from all clients
→Making outbound calls to clients
→Responding to emails from clients
→Working various reports as assigned
→Aiding and overseeing our sub-servicer
→Cross-training to learn other areas of our Servicing team

Requirements

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1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
Excellent customer service and communication skills
Strong analytical skills
Proficiency in Excel, including vlookups, formulas and PivotTables
Proficiency in MS Office
Self-motivated with a strong work ethic
Comfortable in a fast-moving environment
Ability to multitask and adapt
Positive attitude and willingness to learn
High school diploma or equivalent
Onsite, full-time attendance

1+ years experience in mortgage servicing
Bilingual in English and Spanish

What We Offer

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Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

✓Paid Time Off (PTO) after just 30 days

✓Additional parental and maternity leave benefits after 12 months

✓Adoption reimbursement program

✓Paid volunteer hours

✓Paid training and career development

✓Medical, dental, vision and life insurance

✓401k with employer match

✓Mortgage discount and area business discounts

✓Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

✓Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

✓Gourmet cafeteria featuring homemade breakfast and lunch

✓Convenience store featuring healthy grab-and-go snacks

✓In-house Starbucks and Dunkin

✓Indoor/outdoor café with Wi-Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.